Refund policy

 

Ultimately, I want you to be absolutely thrilled with your piece. If you got your piece and it doesn't fit or look right, let's chat - we can arrange a return or exchange. Same if you were gifted a piece - if you prefer something else we can arrange an exchange. Please ensure the piece is unused and in its original condition and packaging for returns and exchanges.

Personalized or custom pieces are a little trickier, and therefore cannot be returned or exchanged. However, custom pieces are walked through with me to ensure the final product is as desired.

In the unlikely event your item is defective upon receipt, the piece will be assessed and either a repair, exchange or refund will be offered.

While quality is at the forefront of my pieces, they are not indestructible. If your piece breaks within 14 days of purchase, a repair, exchange or refund may be offered after an assessment. Proper care of pieces is essential to their longevity and in some instances where neglect is evident, a repair or refund may not be available.

To request a return, refund, repair, or exchange, please email hello@monserrai.com.